Returns & Exchanges
Due to the perishable nature of our premium seafood, we prioritize food safety and quality by offering a 100% satisfaction guarantee on all orders. If your delivery arrives damaged or does not meet our freshness standards, please contact us within 24 hours for a full refund or replacement.
Inspect Your Delivery
Upon arrival, please immediately inspect your seafood for temperature integrity and packaging condition to ensure it meets your expectations.
Document Issues
If there is an issue, take clear photos of the product and the shipping label as these are required to process your claim efficiently.
Contact Support
Email our customer service team within 24 hours of delivery at [email protected] with your order number and attached photos.
Resolution Process
Our team will review your request within one business day to issue a store credit, a full refund to your original payment method, or a priority replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing